Frozen Rodents FAQ

What areas do you ship to?

We ship to businesses and residential addresses within the Continental United States. If you need frozen rats or frozen mice shipped to Alaska, please contact us directly to set up a shipment.  We do not ship to PO Box addresses, Canada, Guam, Hawaii, Puerto Rico or the Virgin Islands.

What days do you ship?

We ship on Mondays only.  Orders received after Mondays at 5am CST will ship the following Monday. If a US holiday is on a weekday orders will ship the following Monday.  Please see our shipping page to view the shipping zone map.

How do you ship frozen feeder rodents?

We ship frozen rodents in custom insulated double wall boxes packed with dry ice.  Our preferred carrier is FedEx.

What do we do with the dry ice in our box of frozen rodents once received?

Please see our Handling Dry Ice article for detailed information.  Please do not handle your dry ice with bare skin.  Keep out of reach of children.  

How do I store my frozen rats and frozen mice?

Your frozen rodents will come packaged in a resealable bag allowing you to utilize the amount of frozen rodents you need.  Bags of frozen rats and frozen mice can be stored in a home freezer or a chest style freezer.  Your frozen rodents will maintain freshness for approximately 8-12 months.  We do not recommend re-freezing uneaten frozen rodents.

How are rodents frozen?

Frozen rodents are euthanized by utilizing Carbon Dioxide, CO2.  This method is recommended by the American Veterinary Medical Association and ensures a pain and chemical free method of preparing frozen prey items.  Our frozen rats and frozen mice are flash frozen to eliminate the rodents from being frozen into groups and makes them easier to handle upon removing them from the package.  

How do you thaw frozen rodents?

Please see our Thawing Frozen Rodents Guide for more detailed information.

What size frozen rodent do I feed my pet?

Contact us before placing your order and we can assist you in determining the appropriate size for your pet. You can also read our Frozen Mice and Rat Sizing guides.

What is the return policy?

Due to the perishable nature of our product and bio-security protocol, we do not accept returns nor issue refunds.  If your product arrives thawed due to carrier delay, please provide us with your order number, order date and photos of the product for a refund or account credit. All refund requests due to carrier delay will be verified through the carrier before issue of a refund.  Please be sure to familiarize yourself with the size of frozen prey your pet requires before ordering.